Mae's Carpet Cleaning Guarantee

100% SERVICE GUARANTEE*We at Mae’s Carpet Cleaning do not want you to feel that you’ve paid for something you did not receive. With Mae’s Carpet Cleaning, if you are not completely thrilled with your cleaning experience, we’ll return to your home and make it right. If you're still unimpressed, we will promptly refund the balance of your money, less our $125 minimum service charge.*

Mae’s Carpet cleaning or its authorized agents agrees to perform the work specified in a professional manner using reasonable care to obtain satisfactory results. The certified professional cleaner is limited in attaining the best results due to the condition and nature of the article being cleaned. Listed below are conditions which are the most commonly encountered for which we disclaim liability and for which the customer agrees not to hold us responsible.
  • The nature of some spots makes it impossible to restore original color or texture. At times a spot will appear to be even more visible after a general cleaning of the material. Spotting work on rust, liquor, cosmetics, ink, coffee, lipstick stains, and the like, is performed at customer’s risk becouse REMOVAL OF STAINS IS NOT GUARANTEED.
  • Carpeting, by nature, has certain permanent characteristics (fluffing, blooming, pile shading) that cannot be changed and may even be highlighted by cleaning.
  • The colorfastness of fabric or other materials depends on the material and the dyes used in manufacturing. After testing such materials, we have advised the customer regarding the adverse effects which may result due to the cleaning process.
  • Backing, lining and other materials and processes used in manufacturing carpeting and furniture may produce adverse results in the face material when cleaned. There is no way of determining when such results will occur.
  • The customer will not hold Mae’s Carpet Cleaning or its technicians responsible for SHRINKAGE unless shrinkage is caused by our negligence.
  • The customer will not hold Mae’s Carpet Cleaning or its technicians responsible for COLOR FADING due to light, age, or weak or deteriorated material.
  • Our reputation, education, experience, unconditional guarantee, and appointments you can set your clocks by, make Mae’s Carpet Cleaning Charlotte’s obvious choice for those wanting the ultimate cleaning experience.

115% Price GuaranteeWe at Mae’s Carpet Cleaning have done our homework to provide highest quality services at the lowest prices available! We are quite confident we offer the best possible deal. If you happen to find a lower price from another certified, licensed, and bonded firm offering the same package as Mae’s Carpet Cleaning, we will beat that price by 15% up to three months after the services were preformed.

* No guarantee applies to Free Services or offers. Spot return is not guaranteed and may require replacement of carpet padding under certain circumstances. All regular guarantee claims must be made no later than 24 hours after the completion of the service. No exceptions.